Refund policy

Refund & Exchange Policy

At Klothing By Kreme, most pieces are one-of-one or made in extremely limited quantities — once a size or piece sells out, it typically won't be restocked. Because of this, our policy works a little differently than a standard retailer:

One-of-One & Limited Drop Pieces

All one-of-one and limited-run items are final sale — no returns or exchanges for fit or preference, since these pieces cannot be remade or restocked. Please review sizing carefully before ordering, or message us to confirm.

Restocked / Standard Items

For items marked as standard stock, we accept exchanges for a different size within 7 days of delivery, provided the item is unworn, unwashed, and in its original condition with tags attached. Email kremeclothingllc@gmail.com with your order number to start an exchange. Customers are responsible for return shipping costs. Exchanges are issued as store credit or a replacement item; we do not offer cash refunds except where required by law.

Damaged or Incorrect Items

If your item arrives damaged or isn't what you ordered, contact us within 48 hours of delivery with photos and your order number, and we'll make it right.

Questions? Email kremeclothingllc@gmail.com.